Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please see below for more detailed information on our return policy.

Refund.

If you are dissatisfied with the quality of any Products or the service given by a Restaurant, you should contact the Restaurant directly to submit your complaint and, if appropriate, follow the Restaurant's own complaint processes. If you are unable to reach the Restaurant or the Restaurant refuses to address your issue, you may contact our Customer Care Team via contact@gastrosymphony.net within 7 days of placing your order, and one of our Customer Care Advisers will contact the Restaurant on your behalf to request reimbursement. However, please keep in mind that the legal contract for the supply and purchase of Products is between you and the Restaurant with which you place your order. We have no control over Restaurants or the quality of their products or services, and we are unable to give and bear no obligation or liability for, any compensation on behalf of any Restaurant.

We have the right to decline or cancel any orders placed where prices or information appear to be incorrect, due to typographical error or otherwise, whether or not the order has been confirmed. In case such cancellation occurs after your credit card was charged, we will issue an immediate and full refund for the transaction amount to the payment method used.

The Restaurant partners reserves the right to cancel orders in the event of situations outside their control but will work with you to refund you or rebook to another suitable date if that happens.

If the conditions listed above are not met, the Restaurant reserves the right not to issue a refund.

Revision Date

This Refund Policy was last updated on 25 September 2023 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Refund Policy.